+ I have just arrived but I dont see a receptionist. What should I do?

Please have a seat in our waiting room, which will be immediately to your left. Help yourself to water, and if you are a new client, please fill out an intake form. If you have not filled out a Covid form in the past two months, please fill it out, and place it on the desk. Your therapist will come to greet you at the start of your appointment time.

+ How do I purchase a gift card?

We currently offer e-gift cards only. To purchase a gift certificate, please visit our MINDBODY online store here. You can choose any dollar amount you’d like. Most clients choose $220 as that is the value of our Bespoke Facial (gratuity included). Please keep in mind gift cards are valid for up to one year after their initial purchase date.

+ How do I book an appointment?

Bookings are made through our online system in MINDBODY. You may also use the MindBody app. If you are having trouble, please send us an email at info@adrienneshostak.com and we will be happy to help you! Please note that evenings and weekends book up quickly so if you are having trouble finding immediate availability, this may be why! Feel free to put yourself on our waitlist and therapists will reach out to you when last minute cancellations occur.

You are also welcome to log back into the online system from time to time to see if any last minute spots have become available! The best time to check would be 24 – 48 hours before your desired appointment time, as most cancellations occur in this time frame. We always post last minute appointment openings on our Instagram Stories! So make sure you are connected with us!

+ How do I purchase products?

Please send an email to orders@adrienneshostak.com with your full name and the products you need more of. We will prepare your purchase in the order they are recieved. Orders are ready for pick up when you have recieved email confirmation from us stating your order has been fufilled. Orders placed Sunday-Monday are filled beginning Tuesday as our Office Manager is out of the building. We do ship orders for those who live too far to stop in to pick up products. Mailed shipping is $10, and free for orders over $150. As we do not have a separate retail space or receptionist, we ask you please do not drop by to purchase products without an appointment as we are in treatment.

+ What is your return policy?

Unopened products may be exchanged within a week of purchase for another product of similar value. Opened products that are causing a true allergic reaction may be returned within two weeks of purchase. A true allergic reaction is red, rash and itchy skin with a “hives” like appearance. Please take note: our products are very potent, and as your skin acclimates it may “purge” dormant acne…this is not an allergic reaction. It will subside! Also, please understand products are carefully chosen for each client based upon skin condition, so we ask you please do not solicit a return/exchange on based upon a dislike of texture or fragrance.

+ What is your cancellation policy?

Bespoke Aesthetics greatly values your time, and the time of our therapists. we will be adjusting our no show/late cancellation policy to a simpler system. As of 2/1 any cancellations within a 48 hour period of your appointment will earn a charge of 50% of your scheduled treatment price. We will also now require a 50% deposit to book the Skin Renewal Peel and/or Stemzyme. We are happy to reschedule you to the best of our ability with proper notice, but please be aware that this deposit will be non refundable.