Updates to Cancellation Policy
One of my least favorite parts of the business to manage… is the dreaded cancellation policy.
I hate enforcing it and am a bit of a pushover. We are all so busy, and I know things come up last minute! It is especially hard in the days of covid when we are all trying our best to be safe.
That being said, we are just once again having an overwhelming amount of last-minute cancellations, and the only way I can think of to keep this from happening is to strengthen our policy. To this end, please note our new policy effective immediately will be $90 for your first late cancellation… and the full fee of the appointment thereafter.
So, please… if you think you cannot make your appointment, cancel with 48 hours notice. We have a long waitlist and need this time to rebook from it!
And if you are unable to cancel with 48 hours notice and earn the fee, please understand this is not a punishment but a pre-established business agreement regarding your therapist's time. Your therapist works on commission per treatment… so if you do not show, they do not get paid. Our practitioners limit the number of clients they see each day to ensure a high level of quality in their work with you. We prepare for the session before you enter the door. This is why last-minute cancellations significantly impact our practitioners and our ability to provide support to other clients hoping to work with us.
Finally, the update to our policy is pretty much in line with similar businesses and is the industry standard. My hope would be that in increasing the fee, more thought will be given to appointments made. We take our time with you very seriously and hope this will encourage the same sentiment in return.
Thank you as always for your patronage and support… we will look forward to seeing you this Autumn.
Adrienne
In order to reserve a place in our schedule, we require all clients agree to our cancellation policy as follows:
1. You must provide at least 48 hours notice if you need to cancel or change your appointment. This means if your appointment is for 4pm Friday, you have until 4pm sharp to cancel on Wednesday. We strictly adhere to this boundary.
2. If notice to change or cancel your session is provided less than 48 hours before your appointment time, you will be charged $90 the first time. The second time and beyond will be the full appointment fee.
3. Please note our appointment confirmation and reminder emails are a courtesy. Not receiving either of these does not exempt clients from the late cancel/no show fee.
4. Unexpected events can and do occur in one’s schedule. We understand that things like illness, work, emergencies, and delayed flights are out of your control, but they are also out of our control – so they are not exempt from the last minute cancellation policy.
5. If you are more than 20 minutes late to your appointment, it will be considered cancelled…which earns the appropriate fee. Or you may arrive and keep the session, but you will be charged the full price for the time and the session will end on time.
6. In order to schedule, we must have a credit card number kept securely on file. In the event of a last minute cancellation you agree that this card will be charged for the fee. If the card doesn’t work your file is marked with the outstanding balance we will not treat you until this balance is settled.
7. You may cancel/reschedule your appointment without assistance from us, through the online scheduler linked on adrienneshostak.com. You may also do it from the mind/body app. These methods for rescheduling are preferred, as you may see full availability this way!
8. If you feel sick, are exhibiting covid symptoms, or have had exposure to a person with covid, we will require negative test results before you are able to schedule to visit us again. We need to keep the office a safe space! So any last minute cancellations due to illness will require a bill of clean health to receive treatment from us.